SIAM Lead will be responsible for designing, implementing, and governing the SIAM framework across multi-vendor IT service environments. This role ensures seamless service delivery, effective supplier collaboration, and adherence to agreed service levels for the client organization.

• SIAM Framework Implementation: Define and establish the SIAM operating model, processes and governance structure for the project. • Service Integration: Coordinate and integrate services from multiple suppliers to deliver end-to-end business outcomes. • Governance and Performance Management: Set up performance dashboards, manage SLAs/OLAs and ensure service compliance across vendors. • Stakeholder Management: Act as a primary liaison between the client, internal teams, and multiple service providers, fostering collaboration and resolving conflicts. • Process Design & Improvements: Develop and continuously refine processes such as Incident, Problem, Change, Release, and Knowledge Management to fit SIAM model. • Risk & Issue Management: Identify and manage risks, issues, and dependencies across suppliers and services. • Reporting & Communication: Provide regular executive level updates, service performance reports and improvement plans.

• Experience: - 10+ years’ experience in IT service Management with at-lease 3-5 years in SIAM or multi-vendor management role. • Framework Knowledge: Strong understanding of ITIL v4 and SIAM principles, practices, and tooling (e.g., ServiceNow, BMC, Jira). • Vendor Management: Proven ability to manage and negotiate with multiple third-party suppliers. • Leadership: Excellent team leadership, stakeholder management, and conflict resolution skills. • Analytical & Problem Solving: Ability to analyze complex service landscapes and drive process optimization. • Communication: Exceptional verbal and written communication skills; able to present to senior management and executive stakeholders. Preferred Qualifications • SIAM foundation/Professional Certification. • ITIL v4 Managing Professional or Strategic Leader certification. • Experience in large-scale IT transformation or digital service projects (e.g., higher education, public sector, or enterprise.) • Familiarity with cloud-based service delivery and DevOps practices.