We are looking for a dedicated Production Support Engineer with hands-on experience in application monitoring, incident management, and ticketing tools such as Dynatrace, ServiceNow, and JIRA. The candidate will be responsible for ensuring system stability, resolving production issues, and maintaining high availability of business-critical applications.

Monitor production environments using Dynatrace and other monitoring tools. Identify, analyze, and resolve production incidents within defined SLAs. Create, update, and manage tickets in ServiceNow and JIRA. Perform root cause analysis (RCA) for recurring incidents and document findings. Coordinate with development, infrastructure, and business teams for issue resolution. Support application deployments and perform post-release validations. Monitor application logs, system performance, and batch jobs. Ensure compliance with incident, problem, and change management processes. Prepare daily/weekly incident and performance reports

Strong hands-on experience with Dynatrace (APM monitoring, dashboards, alerts) Experience in incident & problem management using ServiceNow Knowledge of ticket tracking and agile boards in JIRA Good understanding of application logs, SQL queries, and troubleshooting techniques Basic knowledge of Windows/Linux servers Understanding of ITIL processes Experience in handling production issues in high-availability environments