This position centers on hands-on support, configuration, and troubleshooting of Load Balancer and Application Delivery Controller (ADC) products, requiring a solid foundation in core networking concepts alongside specialized LB/ADC expertise.

The engineer will be responsible for integrating, configuring, administering, and troubleshooting Load Balancer or ADC products in live environments. This includes diagnosing issues related to TCP/IP, HTTP/HTTPS, SSL/TLS, and DNS protocols, as well as managing platform- and application-level issues tied to LB/ADC systems. The role also involves applying broader networking fundamentals — including routing, switching, and firewall concepts — to support and resolve customer-reported technical issues within a TAC support model.

Technical skills requirements Engineer should have experience with network background, understanding of switching, Routing and firewall concepts. Should have hands on experience in any of the Load balancer / Application Delivery Controller products. Experience in integration /configuration/administration and troubleshooting of LB or ADC products. Engineer should have strong troubleshooting skills on TCP/IP and Http/Https ,SSL/TLS & DNS protocols. Experience in handling issue related to platforms and application management of any of the LB or ADC products. Note :- Having Load balancer or ADC certifications would be added advantage. Eg: F5-CA – Certifications, Citrix Associate/Professional networking, CNS-ADC etc Nice-to-have skills Network Skills: Routing protocols: OSPF, RIP, BGP, Static. Switching: STP, RSTP, VTP, VLAN, Aggregation Protocols (PAgP/LACP) Security: ACL, NAT, VPN IPsec Tunnel, SSL VPN Tunnel. Network Protocols : TCP/IP ,HTTPS,DNS,SSL & TLS Load balancer : Big IP F5 ,Cirtix, NetScaler, Riverbed, Barracuda or any one of the product Troubleshooting tools: Wireshark, Putty, TCPDUMP etc Ticketing tools :SFDC, IPCM, BMC Remedy, Service now ( anyone tool knowledge)