We are seeking a seasoned MS Dynamics CRM Lead to drive our customer relationship management strategy and implementation. You will be responsible for architecting, implementing, and optimizing Dynamics 365 CRM solutions that transform how we engage with customers, streamline sales processes, and deliver exceptional customer experiences. This leadership role combines technical expertise with strategic vision, requiring you to mentor teams, align CRM initiatives with business objectives, and ensure the platform's scalability, performance, and ROI.

Lead end-to-end Dynamics 365 CRM implementations, from requirements gathering to deployment and support Design and architect scalable CRM solutions aligned with business processes and customer journey mapping Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service) Develop integration strategies with ERP (Microsoft Dynamics 365 Finance & Operations/SAP), marketing automation, and other enterprise systems Establish best practices for CRM governance, data management, and user adoption Mentor and guide junior developers and functional consultants Collaborate with stakeholders to translate business needs into technical specifications Manage project timelines, resources, and deliverables for CRM initiatives Perform system audits, optimize performance, and ensure platform security Stay updated with Microsoft Power Platform advancements and recommend innovative solutions

8+ years of hands-on experience with Microsoft Dynamics 365 CRM (Online/CE) Proven expertise in configuring Sales Hub, Customer Service Hub, and Marketing modules Strong knowledge of Power Platform (Power Apps, Power Automate, Power BI) Experience with Dynamics 365 customization using JavaScript, C#, .NET, and Plugins Proficiency in designing and implementing complex workflows, business rules, and business process flows Solid understanding of Dynamics 365 security models, roles, teams, and field-level security Experience with data migration using Data Import Wizard, SSIS, or Scribe Knowledge of integration patterns with Azure Services, Azure Logic Apps, and Azure Functions Familiarity with Dynamics 365 Portals (now Power Apps Portals) for external user engagement