We are seeking experienced Implementation Consultants to lead end-to-end implementations of a CRM product enhanced with AI capabilities for US and European customers. This is a client-facing, individual contributor role where you will own customer implementations, provide business consulting, and ensure continuous value realization post go-live. The role requires strong communication skills, deep implementation experience, and the ability to work independently with global customers in a remote setup.

Implementation & Delivery Lead end-to-end CRM implementation projects, from requirements gathering through configuration, testing, go-live, and post-implementation support Own delivery for a portfolio of customers, ensuring successful outcomes, adoption, and long-term value Translate customer business challenges into well-designed CRM and AI-enabled solutions Configure CRM workflows, automation, analytics, and AI-driven features based on customer needs Customer Consulting & Success Act as a trusted advisor to customers by providing business consulting, solution guidance, and best practices Proactively guide and educate customers to help them optimize and fully leverage the CRM platform Respond effectively to high-impact or business-critical issues, ensuring clarity, confidence, and strong customer relationships Drive continuous improvement, adoption, and value realization to reduce churn and increase customer satisfaction Collaboration & Execution Collaborate with internal product, engineering, AI, and global delivery teams to ensure high-quality outcomes Manage and prioritize a backlog of customer requests, ensuring efficient delivery within available hours Contribute to defining and improving best-in-class implementation and customer service processes Maintain accountability for quality, accuracy, and timely delivery when working with distributed teams

4+ years of experience in implementation, consulting, or customer-facing delivery roles Proven experience delivering enterprise SaaS or CRM implementations end to end Strong understanding of implementation frameworks and project delivery methodologies (Agile, Waterfall, or Hybrid) Excellent English communication skills (verbal, written, and presentation) – mandatory Comfortable engaging with and influencing manager-level and senior stakeholders Strong customer empathy with the ability to understand and translate business requirements into solutions Ability to manage priorities, multitask under pressure, and deliver high-quality outcomes Comfortable working in US or European time zones