Looking for a Zendesk expert with a passion for AI solutions, We are scaling our Program Portfolio Management team to deliver cutting-edge CRM transformations for US & European enterprise clients.

The Role: Focus: End-to-end Zendesk implementation + AI-driven CX features. Experience: 4+ years in SaaS/CRM consulting. Location: Fully Remote (India-based). Shift: US/European time zones.

Requirements Required Skills & Qualifications 4+ years of experience in implementation, consulting, or customer-facing delivery roles Proven experience delivering enterprise SaaS or CRM implementations end to end Strong understanding of implementation frameworks and project delivery methodologies (Agile, Waterfall, or Hybrid) Excellent English communication skills (verbal, written, and presentation) – mandatory Comfortable engaging with and influencing manager-level and senior stakeholders Strong customer empathy with the ability to understand and translate business requirements into solutions Ability to manage priorities, multitask under pressure, and deliver high-quality outcomes Comfortable working in US or European time zones