We are hiring Customer Support Executives with experience in voice, non-voice, or blended processes. The role focuses on delivering excellent customer service, resolving queries efficiently, and meeting quality and SLA standards.
Handle inbound and/or outbound customer interactions professionally Resolve customer queries, complaints, and service requests within defined SLAs Accurately document interactions and update systems Follow SOPs, scripts, and quality guidelines Coordinate with internal teams for issue resolution
Good communication skills (verbal and written) Customer-centric approach and problem-solving skills Basic system knowledge and data accuracy Willingness to work in shifts, if required
Mandatory Skills
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