We are looking for experienced professionals with strong exposure to global banking voice processes and excellent communication skills. The ideal candidate should have experience handling international banking operations, customer interactions, and process management in a fast-paced environment.

Handle global banking voice process operations and customer interactions Resolve customer queries and provide high-quality support within defined SLAs Work closely with international stakeholders and clients Ensure compliance with banking and operational procedures Maintain high standards of customer service and communication Handle escalations professionally and ensure timely resolution Support process improvements and operational efficiency initiatives

6–9 years of experience in Banking Voice Process / Global Banking Operations Strong exposure to international voice process environments Excellent verbal and written communication skills Experience working with global customers / international banking clients Ability to work in night shifts (2 AM – 4 AM start window) Strong stakeholder handling and problem-solving skills Comfortable working from office in Gurgaon