Role Overview
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Key Responsibilities
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- Lead end-to-end HR operations for India, including onboarding, background verification, employee data management, confirmations, transfers, exits, and full and final settlements.
- Administer payroll inputs, benefits, statutory deductions such as PF, ESI, gratuity, bonus, LWF, and professional tax, and coordinate with payroll and finance vendors for accurate and timely processing.
- Ensure compliance with labour laws, Shops and Establishments, PF, ESI, gratuity, POSH, minimum wages, and other applicable regulations; maintain statutory registers, returns, and audit-ready documentation.
- Manage HRIS/HRMS data integrity, employee records, reporting, dashboards, and HR analytics to support decision-making and statutory reporting.
- Own employee lifecycle processes, HR policies, employee handbooks, and process SOPs; review and update policies in line with business and legal changes.
- Partner with business leaders as an HRBP for assigned functions on workforce planning, performance management, talent reviews, and organization design.
- Drive annual engagement surveys, pulse surveys, action planning, employee connect programs, and recognition initiatives to improve employee experience and retention.
- Design and administer benefits, health checkups, insurance, employee assistance programs, canteen and transport services, and other employee services.
- Manage employee relations, grievances, disciplinary processes, investigations, and conflict resolution with fairness, confidentiality, and legal compliance.
- Lead DEI initiatives, accessibility and inclusion programs, diversity metrics, and reporting; foster a culture of belonging and equal opportunity.
- Coordinate performance management cycles, goal setting, appraisals, promotions, and manager enablement; support talent development and succession planning.
- Manage vendor relationships for background verification, benefits, payroll, temporary staffing, training, and employee services; track SLAs and costs.
- Support recruitment and internal mobility for assigned roles, including manpower planning, job descriptions, interview coordination, and offer management.
- Develop and deliver HR compliance training, POSH awareness, code of conduct, and manager capability programs.
- Prepare HR MIS, attrition analysis, headcount reports, cost reports, and compliance dashboards for leadership.
- Handle employee queries, HR helpdesk, and case management within agreed TAT; improve HR service delivery and employee communication.
- Support internal, statutory, ISO, and client audits; risk assessments; and corrective action plans for HR processes.
- Oversee emergency preparedness, health and safety, workplace safety committees, and statutory reporting as applicable.
- Manage HR budgets, vendor invoices, and cost optimization for HR operations.
- Lead or support HR projects such as HRIS implementation, policy harmonization, process automation, and merger integration.
- Coach managers on people issues, performance improvement plans, and employee engagement.
- Maintain confidentiality of employee data and ensure data privacy compliance.
- Collaborate with global and regional HR teams and shared services to align processes and share best practices.
Required Experience and Qualifications
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Core requirements
- Bachelor's degree in HR, Business Administration, Psychology, Commerce, or a related field; MBA or PGDM in HR preferred.
- 5-8 years of progressive HR generalist or HR operations experience, with at least 2 years in a managerial or team-lead role.
- Strong knowledge of Indian labour laws, statutory compliance for PF, ESI, gratuity, bonus, POSH, and Shops and Establishments, and payroll processes.
- Hands-on experience with HRIS/HRMS such as Workday, SAP SuccessFactors, Oracle HCM, Darwinbox, Zoho People, or greytHR, and applicant tracking systems.
- Advanced MS Excel skills including VLOOKUP, pivot tables, dashboards, and comfort with HR analytics and MIS.
- Experience managing employee lifecycle, onboarding and offboarding, background verification, benefits, and employee relations.
- Proven ability to manage vendors, HR budgets, audits, and compliance documentation.
- Excellent communication, stakeholder management, and influence skills across levels.
- High integrity, confidentiality, and attention to detail in handling sensitive employee data.
- Ability to work independently, prioritize in a fast-paced environment, and drive process improvements.
- Knowledge of DEI, employee engagement, and wellbeing practices.
- Experience with HR policy design, SOPs, and process documentation.
- Strong problem-solving, conflict resolution, and coaching skills.
- Proficiency in English; additional Indian languages advantageous.
- Willingness to travel to sites or plants as required.
Education and Credentials
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Education
- Degree in Bachelor's degree in Human Resources, Business Administration, Psychology, Commerce, or a related field or a related field.
- Degree in MBA or PGDM in Human Resource Management or equivalent preferred or a related field.
Certifications and credentials
- SHRM-CP or SHRM-SCP certification.
- PHR or SPHR certification.
- CIPD certification.
- HR Analytics Certification certification.
- Labour Law compliance certification certification.
- Payroll Compliance Certification certification.
- POSH awareness/train-the-trainer certification.
- Six Sigma Green Belt certification.
Skills
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Each category separates the capabilities needed for the role from additional skills that add value. These examples can be edited for the specific position and industry.
Technical Skills
Tools, technologies, methods or specialist knowledge relevant to the work.
Functional Skills
Capabilities used to carry out responsibilities and deliver expected outcomes.
Soft Skills
Behaviours that support collaboration, communication, ownership and effective execution.
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Top 5 Interview Questions
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Career Path and Progression
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Demand for HR Managers with strong HR operations, compliance, and HR technology skills remains steady across industries in India. As organizations scale, digitize HR, and face complex labour regulations, professionals who combine process excellence, analytics, and employee experience are highly valued. Growth is strongest in IT/services, manufacturing, BFSI, healthcare, e-commerce, and shared services. Hybrid work, DEI, wellbeing, and statutory audits are expanding the scope. HR Managers can move into senior HR, HRBP, people operations leadership, or HR director roles. Upskilling in HRIS, HR analytics, and employment law improves mobility and pay.
History and Background
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Salary and Compensation Context
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