Global IT Manager with 12+ years of experience driving Enterprise IT Strategy, Multi-

Region IT Operations, and Cybersecurity Governance across APAC, EMEA, EU, Morocco,

and AMER.

Currently leading IT operations for 650–700 employees at Defmacro and previously 3,500+

employees at Rakuten Symphony, managing ₹1–3 Crore annual IT budget, and delivering

₹24L+ annual cost savings minimum through vendor optimization, strategic procurement, and

process improvements.

Expertise:

• Global IT Operations & Enterprise Infrastructure

• Cybersecurity & Zero Trust Architecture (PAM, CASB, SASE, EDR, IAM/SSO)

• IT Governance, ISO 27001 & ISO 9001 Compliance

• ITSM / ITIL Framework Implementation

• Disaster Recovery & Business Continuity

• Vendor Management & SLA Governance

• Budget Planning, Cost Optimization & Financial Oversight

Key Achievements:

• Directed ServiceNow ITSM, CyberArk PAM, Okta SSO/IAM, Netskope CASB,

Zscaler ZIA/ZPA, CrowdStrike EDR, Sentilone implementations globally.

• Reduced downtime and improved security via High Availability firewall and endpoint

management solutions.

• Developed procurement & asset lifecycle policies managing multi-Crore IT budgets.

• Mentored cross-region IT teams, improving SLA compliance and service delivery

efficiency.

CORE SKILLS & TECH STACK

Skills: Global IT Operations | Enterprise IT Strategy | IT Governance | Cybersecurity | Zero

Trust Architecture | PAM | CASB | SASE | EDR | IAM / SSO | ITSM / ITIL | ISO 27001 | ISO9001 | Disaster Recovery | Business Continuity | Vendor Management | SLA Governance |

Budget Management (₹1–3 Cr) | Multi-Region Team Leadership

Tech Stack: CyberArk | Netskope | Zscaler (ZIA/ZPA) | CrowdStrike | Okta | ServiceNow |

Sophos Firewall | Scalefusion | JAMF | Windows Hello | Sentilone