Provided L2/L3 production support for SAP S/4HANA SD Order-to-Cash (02C) business processes, ensuring smooth workflow and minimal downtime. Analyzed and resolved incidents related to sales order creation, pricing, availability check, delivery order creation, picking. goods issue, shipment creation, invoicing, payments, and delivery confirmation. Managed post-sales activities including returns processing to maintain customer satisfaction.

Handled incident management using ServiceNow ticketing tool to track and resolve issues promptly. Conducted root cause analysis (RCA) for recurring production issues and implemented permanent solutions by collaborating with ABAP technical consultants. Supported and optimized delivery processing, picking, packing, Post Goods issue (PGI), and billing operations to enhance process efficiency. Performed IDoc and output monitoring. Coordinated with cross-functional teams including EWM and Fl. Hyper care activities