The ServiceNow Engineer is responsible for developing, configuring, enhancing, and supporting ServiceNow platform solutions to meet business and operational requirements. The role involves working closely with business analysts, product owners, technical leads, architects, and support teams to deliver scalable and maintainable ServiceNow applications while adhering to platform best practices. Responsibilities include platform configuration, scripting, workflow automation, integrations, testing, release support, and ongoing support of ITSM and related ServiceNow modules.

Platform Development & Configuration · Develop, configure, and customise ServiceNow applications based on business requirements. · Configure forms, tables, UI Policies, Business Rules, Client Scripts, ACLs, and workflows. · Build and maintain Service Catalog Items, Record Producers, and Order Guides. · Develop, deploy and maintain Skills, Agentic workflows, AI Agents, and monitor the token consumption. · Maintain technical configuration in line with ServiceNow best practices. ServiceNow ITSM Support Develop and enhance solutions across: · Incident Management · Problem Management · Change Management · Request Management · Knowledge Management · Service Catalog · CMDB · Asset Management Workflow & Automation · Design and configure flows, sub flows and actions in Flow Designer. · Develop approval workflows and fulfilment automations. · Develop and implement Virtual Agent and AI-powered automation capabilities where applicable. · Support operational process improvements through automation. Integrations · Develop and maintain integration with enterprise systems. · Work with REST and SOAP APIs. · Configure and support MID Server connectivity. · Develop data synchronisation solutions using IntegrationHub and web services.

3-7 years of IT experience. · 2-5 years of ServiceNow development and administration experience. · Experience delivering ServiceNow enhancements and projects. · Experience with enterprise integrations and automation initiatives. · Experience with AI capabilities such as ServiceNow Now Assist. · Experience configuring and supporting ITSM processes. · Experience working in Agile delivery environments.