The ServiceNow Architect is responsible for defining the overall architecture, design standards, and implementation strategy for ServiceNow ITSM solutions. This role provides technical leadership across ServiceNow implementations, ensuring scalable, secure, and business-aligned solutions while driving platform governance, best practices, and digital transformation initiatives. The architect works closely with business stakeholders, enterprise architects, product owners, platform administrators, developers, and delivery teams to design and implement enterprise-grade ITSM capabilities that improve service quality, operational efficiency, and user experience.

Solution Architecture · Lead architecture and design of ServiceNow ITSM solutions. · Define scalable and reusable platform architecture patterns. · Create solution design documents, architecture diagrams, integration designs, and data models. · Ensure alignment with enterprise architecture and technology standards. · Provide technical governance throughout the project lifecycle. ServiceNow ITSM Leadership Architect and govern ServiceNow ITSM processes, including: · CMDB and Service Mapping · SLA / Operational Level Management · Continual Improvement Platform Governance · Establish ServiceNow development and architecture standards. · Conduct architecture and code reviews. · Define upgrade and release management strategies. · Ensure platform scalability, maintainability, and performance. · Drive technical debt reduction initiatives. · Define and plan the licensing / subscription consumption. Integration Architecture Design integrations between ServiceNow and enterprise systems such as: · Azure Active Directory / Microsoft Entra ID · Microsoft 365 · Monitoring tools such as Splunk, Dynatrace, AppDynamics or SolarWinds · HR systems · Asset management platforms · Security platforms · Third-party ITSM tools Responsibilities include API architecture, integration patterns, data synchronisation strategies, and event-driven integrations.

10+ years of IT industry experience. · 5+ years of ServiceNow solution architecture experience. · Multiple end-to-end ServiceNow implementation projects. · Experience designing enterprise-scale ITSM solutions. · Experience with integrations across complex enterprise environments. · Exposure to AI and automation capabilities, including ServiceNow Now Assist. · Experience contributing to agentic AI or intelligent workflow initiatives.