The Senior Salesforce Developer will be responsible for designing, implementing, and deploying customized Salesforce solutions that support our business objectives. This role requires a deep understanding of the Salesforce platform, including best practices and advanced features, and the ability to work closely with cross-functional teams to deliver scalable and high-quality solutions

● Implement and maintain Service Cloud features such as Service Console, Service Cloud Voice, Amazon Connect Center, Omni-Channel, Live Agent, and Knowledge. ● Design and develop customized solutions within the Salesforce Service Cloud platform to support critical business functions and meet project objectives, client requirements, and company goals. ● Collaborate with IT and business stakeholders to gather requirements and translate them into technical solutions. ● Perform data modeling, integration, and both automated and manual data migrations. ● Develop and maintain custom Apex and Visualforce code, Lightning components, and other technologies to build robust applications. ● Integrate Salesforce with other systems using REST, SOAP APIs, middleware, and third-party applications. ● Implement and manage Salesforce workflows, validation rules, process builders, and other automation tools. ● Ensure the scalability and security of Salesforce applications. ● Troubleshoot and resolve technical issues related to Salesforce. ● Provide guidance and best practices for integrating Salesforce with other systems.

Bachelor’s degree in Computer Science, Information Technology, or a related field. ● Minimum of 8 years of experience working as a Salesforce Developer, with at least 3 years specifically focused on Service Cloud. ● Salesforce certifications such as Service Cloud Consultant, Platform Developer I & II, and Administrator are highly desirable. ● Proficiency in Salesforce development tools and technologies, including Apex, Visualforce, Lightning Components, SOQL, and SOSL. ● Extended hands-on experience with Salesforce Service Cloud, especially service cloud voice and Amazon Connect Center is required. ● Experience Cloud and AgentForce are highly desirable. ● Demonstrated experience with Salesforce integration patterns, including REST and SOAP APIs, data loaders, and third-party integration tools. ● Demonstrated ability to design and implement complex Salesforce solutions that are scalable, secure, and maintainable. ● Familiarity with Agile development methodologies. ● Excellent problem-solving skills and the ability to work independently and in a team environment. ● Strong communication and interpersonal skills to effectively interact with stakeholders at all levels. ● Proven ability to manage multiple priorities and projects simultaneously in a fast-paced environment.