We are hiring Senior Customer Support Executives with experience in voice, non-voice, or blended processes. The role focuses on delivering excellent customer service, resolving queries efficiently, and meeting quality and SLA standards.
Handle complex customer issues and escalations Support and guide junior team members when required Ensure SLA, quality, and customer satisfaction targets are met Identify process gaps and suggest service improvements Act as a point of contact for critical cases
Strong experience in customer support / BPO operations Excellent communication and conflict resolution skills Ability to manage escalations independently Exposure to quality metrics, CSAT, and SLA management
Mandatory Skills
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