We are seeking a Senior Service Delivery Manager – SAP Basis to act as the internal technical authority and service delivery lead for a large, complex SAP landscape operating in a hybrid model (On-Premise, Hyperscaler Cloud, and RISE with SAP).

• Lead the day-to-day service delivery management of the AMS partner team (40+ resources) supporting enterprise SAP platforms including SAP ECC, S/4HANA, SAP BW on HANA, SLT, BODS, MDG, CFIN, and PaPM, operating across on-premise infrastructure, hyperscaler cloud environments, and RISE with SAP. • Conduct weekly service governance and operational review meetings with L1, L2, and L3 support teams, ensuring readiness of documentation, service reports, and providing clear operational updates to business and IT stakeholders. • Own the end-to-end Incident and Problem Management process, ensuring timely incident resolution, root cause analysis (RCA), knowledge sharing, and continuous improvement of service stability. Lead communications and coordination for major or critical incidents with relevant stakeholders. • Ensure preventive maintenance activities are planned and executed in line with infrastructure requirements, compliance standards, and SAP platform operational guidelines. • Collaborate with infrastructure, cloud, and platform teams to define technical requirements and support the deployment, configuration, and integration of new SAP components and environments. • Govern and enforce Change Management processes, ensuring all SAP platform changes follow established ITIL processes, risk assessment, and approval workflows. • Identify service delivery gaps and operational improvement opportunities, enhancing the effectiveness of L1, L2, and L3 support teams

• 10+ years of experience in SAP Basis operations/projects including, but not limited to SAP S/4HANA, ERP, BW, SCM, CFIN, PaPM. • Good understanding of SAP RISE setup including R&R. • Experience in IT infrastructure or IT application project or operations, with good ability to influence and interact with people, located remotely and across the globe. • Experience with Databases (Oracle, HANA, SQL Server) and OS (Linux RedHat / Windows 2k16 and above). • Experience with solutions in Cloud (IaaS and PaaS) (preferrable Azure). • Strong understanding of SAP RISE operating model and hybrid (on-prem + cloud) landscapes. • Knowledge of cloud/hyperscaler environments (AWS, Azure, GCP) within managed SAP contexts. • Experience managing vendors and holding them accountable to SLAs and KPIs. • Effective English communication skills (written, verbal, and presentation) • Ability to operate effectively in dynamic and evolving environments