We are looking for a Production Support Engineer to manage, monitor, and troubleshoot production applications and systems. The role involves ensuring application availability, resolving incidents, performing root cause analysis, and coordinating with cross-functional teams.
Monitor production systems, applications, and services for performance and availability. Respond to incidents, service requests, and alerts in a timely manner. Perform root cause analysis (RCA) for recurring issues and implement preventive measures. Troubleshoot application issues using logs, SQL queries, and monitoring tools. Work closely with development, QA, and infrastructure teams to resolve application bugs or performance problems. Support deployment activities, releases, and patch updates. Maintain documentation for processes, SOPs, and known issues. Ensure compliance with SLAs, change management, and incident management processes (ITIL).
Strong understanding of Linux/Unix and basic command-line troubleshooting. Hands-on experience with SQL (queries, joins, stored procedures). Ability to analyze application logs, error messages, and debugging information. Experience using monitoring tools like Splunk, Grafana, Dynatrace, AppDynamics, Kibana, etc. Good knowledge of incident, problem, and change management. Strong analytical and communication skills.
Mandatory Skills
Search your career opportunity with our categories
Discover similar job openings and career opportunities that match your skills and experience. Apply Now!
