User onboarding/offboarding: account creation, Outlook setup, VPN access, device preparation. Install and configure Windows, Mac, Linux OS; user data backup/restore. Dispatch and track laptops via transport partners/courier; recollect and inspect returned devices. Coordinate repairs, replacements, and procurement with vendors. Manage Microsoft 365 (Exchange Admin Center) for user/mailbox lifecycle. Administer Active Directory and Group Policy. Configure and maintain VPN connections for secure access. Provide remote/onsite desktop support and troubleshoot IT hardware/software issues. Manage IT asset inventory and software subscriptions. Monitor endpoint protection (preferred: CrowdStrike) and apply security policies. Record, prioritize, and resolve IT support tickets; maintain clear user communication. Generate IT asset, ticketing, and vendor reports for management review. Support ISO/ITSM processes and compliance documentation. Coordinate with vendors/partners for procurement, repairs, and logistics.