We are hiring experienced professionals for a Global Banking Voice Process role. The ideal candidate should have strong exposure to international banking voice operations, excellent communication skills, and experience handling global customers/processes efficiently.

y Responsibilities Handle global banking voice support processes professionally and efficiently Interact with international customers and resolve queries with high customer satisfaction Manage banking-related operations, escalations, and service requests Ensure adherence to process SLAs, compliance, and quality standards Coordinate with internal teams for issue resolution and process improvements Maintain accurate documentation and reporting of customer interactions

Strong experience in Voice Process operations Mandatory experience in Global Banking Process Excellent verbal and written communication skills Strong stakeholder and customer handling abilities Ability to work in rotational/night shifts Good problem-solving and multitasking skills Eligibility Criteria 6–9 years of relevant experience in international voice/banking operations Candidates from Genpact are not eligible (No Poach Policy) Must be comfortable working from office in Gurgaon Notice period should not exceed 60 days officially